Technical & Innovation Department
We are one of the leading Technical Departments in the FM Hard Services industry. We are solid.
Work with Vertex Services Group • 5.0 Reviews
Your Assets are valuable - they need to be managed and maintained correctly
Our operational teams at Vertex Services Group Ltd have one of the best Technical Support teams in the industry. The Technical team provides both emergency and continuous targeted support to the operational teams. The result is great service delivery and happy clients. Our three pillars are:
Technical Support
CAFM Systems
Innovation
We can help you with these:
Our team can do virtually anything
Asset Modelling
We will cleanse your asset data, establish groupings and parent-child relationships. We will then apply relevant classifications and tags.
PPM Scheduling
We will assign SFG20 Codes or your own maintenance instructions and frequencies. We will then intelligently schedule all PPM tasks.
BIM Integration
If your Building was built in BIM, we will extract data from the BIM model and integrate it with our CAFM system, including 3D visualisation.
HV/LV Appointments
In addition to passing external courses, our Authorised Persons undergo additional Vertex internal assessment and certification.
Health & Safety
We provide full Health & Safety guidance and support to our operational teams. We also keep stats on incidents and near misses.
Technical Innovation
We continue to be at the cutting edge of innovation. We come up with better and smarter ways of working, to save our clients money.
If you need something else, give us a call
HV/LV Assessments
We train and assess our High Voltage Authorised Persons to work on up to 33,000 Volts. Our Authorising Engineer's role is to ensure that safety and standards are kept high. Our Low Voltage Authorised Persons only work on up to 1,000 Volts. The LVAP's also undergo rigorous training and assessment as part of our Vertex safety culture.
When our Authorised Persons carry out switching operations on our client premises, they do so under our Electrical Safety Rules which fall in line with Electricity at Work Regulations 1989.
Systems and CAFM
One thing that sets Vertex apart from our competitors is that we utilise the CAFM system in a much better way. We use Asset classifications and tagging that allows us to get invaluable data insights. We then use this data to drive our decision making. Our clients love our CAFM dashboards that show them Asset and Contractor performance in real time.
We are pioneers in the integration of BIM models with our CAFM system, Concept Evolution. Our clients are benefiting from 3D visualisations of Assets from our CAFM system.
We can also develop bespoke Helpdesk systems to meet specific client needs.
Why choose Vertex
We provide the best value in the market right now
Always Available
Our teams are available 24/7 and we can attend to any emergencies very quickly. We are reliable.
Best Value for Money
We are the only business of our size that provides the best value for our clients through innovation.
Highly Qualified
Our teams are qualified to do their work and follow strict guidelines to provide the best service delivery.
Health and Safety
Our experienced and competent SHEQ Manager is appointed to help Vertex meet our health and safety legal duties. This is done by upholding our Health & Safety Policy. Our people are our most valuable assets, that is why their wellbeing is at the highest of our priorities. We ensure that our clients' premises are risk assessed. We also provide training and information to our staff working in those premises. The SHEQ Manager and our Managers consult our people, and make sure that they have the right PPE and workplace facilities. Any near misses, incidents and injuries are reported via our established channel.
Innovation
At Vertex Services Group Ltd, we subscribe to a culture of continuous improvement. We assume that everything can be improved. That is why we regularly review all our processes, systems, resources, methods, etc. using 'first principles' thinking. This means that we do not re-invent the wheel, but we create new solutions from scratch, without being influenced by how others have always done it.
This has helped us solve challenging problems for ourselves and for our clients. We aspire to stay at the cutting edge of innovation and we will continue to use technology and automation to stay ahead of our Competitors.
Our colleagues and clients are happy
Most of our customers are happy with our service delivery
''They developed a new Helpdesk system for us and it is working very well.''
Beth H.
Royal Museums Greenwich
''Thanks for providing Excellent technical support when we need it.''
Adrian W.
Vertex Business Unit Lead
''Their newly implemented Asset QR Codes are working very well''
Michael C.
Savills - The Minster Building
We respect your privacy. Your information is 100% safe with us.
Your CAFM Questions Answered
What CAFM system can you work with?
Our team uses Concept Evolution, but we have experience with eLogbooks, IBM Maximo, Planon and IBM Tririga
How do you ensure Statutory Compliance?
As far as asset maintenance is concerned, we front-load compliance at the very beginning when we model assets.
How long do you take to model asset data?
The length of time depends on the number of assets and the quality of data we receive. On average it's 1 to 2 weeks.
Can our System integrate with your CAFM?
Yes. Our CAFM system can integrate with third party platforms using REST API Web Service or other integration methods.
Have questions? Talk to us
Find out more about our services!
New Broad Street House, 35 New Broad Street, London EC2M 1NH
07494 110 172
Technical Department
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